Insofar as the customer is a consumer (According to § 13 of the German Civil Code (BGB), a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity.), the following right of withdrawal applies:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us (Hagemann & Partner Verlagsgesellschaft mbH, Graf-Adolf-Str. 100, D-40210 Düsseldorf, Tel.: +49 / (0)211 179270-60, E-mail: bestellung[at]hagemann.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement we will use the same means of payment that you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.
You shall send back the goods or hand them over to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
§ 9.2 Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts
for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery;
for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery;
for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts for the supply of digital content not supplied on a tangible medium and which obliges you to pay a price if we have begun performance of the contract after you have expressly agreed that we begin performance of the contract before the withdrawal period expires, you have confirmed your knowledge that by giving your consent you lose your right of withdrawal upon the start of the performance of the contract, and we have provided you with a corresponding confirmation on a durable medium.
