Payment & Shipping

payment methods

We offer the following payment methods: Voucher redemption. Voucher redemption.

Further details and information on the payment methods available to you can be found in our Terms and Conditions under §6 Payment. 

Prices and value added tax

All prices quoted include statutory VAT (7% or 19%).

Shipping costs EU and Switzerland

The shipping costs are clearly shown when you place your order.

Shipping is free of charge for voucher redemptions.

Shipping costs/shipping processing worldwide

You are also very welcome to place orders with us from non-EU countries. In this case, please contact us.

bestellung[at]hagemann.de
Telefon: +49 (0)211 1792 7060
FAX: +49 (0)211 1792 7070

transport damage

Hagemann & Partner Bildungsmedien Verlagsgesellschaft mbH assumes full liability for any transport damage. This requires immediate notification to Hagemann & Partner Bildungsmedien Verlagsgesellschaft mbH. In the event of externally visible damage to the package, either refuse acceptance or record the damage in writing before confirming receipt. In the case of concealed damage (visible after unpacking), please also inform Hagemann & Partner Bildungsmedien Verlagsgesellschaft mbH immediately.

delivery time

Unless otherwise agreed or stated on the item, we deliver within 5 working days of receiving your order. If the delivery time cannot be met, we will automatically inform you by email.